If you have questions concerning user accounts eg. resetting passwords please contact the User Help Desk (☎ 2515).
Beforehand you may want to browse TipsTricks and FrequentlyAskedQuestions, as well as read the "how to" documentation further down.
In case of operational issues open a trouble ticket by sending a mail to firstname.lastname@example.org.
Trouble-tickets should contain the following information:
Your Linux user account name.
The hostname of the computer you are using.
The error message you receive.
Possibly the command-line your are executing in a shell.
If you are referring to jobs on one of the HPC computing clusters:
The job-identification number (JOBID).
The path to your job wrapper script and/or the commands used to submit your jobs.
The path to your application (binary), and to input and output data.
We are running Debian GNU/Linux, primarily release 8 (Jessie) at the moment. For further information on our road-map take a look at the ReleasePlan. Refer to the list of Debian books for a general overview.